How to Prepare for Your Salesforce Business Analyst Interview

  • The demand for Salesforce business analysts has never been higher, with labor market research firm Burning Glass Technologies noting that demand has quadrupled since 2012
  • But while demand for business analysts with Salesforce backgrounds is high, doesn’t mean finding work will be easy.
  • Prepare for your next interview by knowing what areas most hiring managers focus on when interviewing Salesforce business analysts.

According to Burning Glass Technologies, a labor market research firm, aside from the overall increase in open positions for Salesforce professionals, the demand for Salesforce business analysts has quadrupled since 2012. And while this is obviously good news for Salesforce pros, it doesn’t necessarily mean finding a job will be easy. Employers are still choosy about the people they hire for these specialized roles, which means you can’t relax when looking for interview opportunities.

And when you do get called for an interview, expect to get asked some tough interview questions. Your job is to not get caught off-guard by these inquiries, which is exactly what this guide is for.

Aside from familiarizing yourself with the job description, each potential employer writes for their open positions, most interview questions for Salesforce business analysts revolve around these three main areas.

Problem-Solving Today and in the Future

As Salesforce puts it, Salesforce business analysts “…thrive on data and providing key business insights based on analyzing multiple data sources.” These Salesforce professionals take the initiative to identify what variables the organization should be tracking and analyzing, spotting potential problems and finding ways to solve them.

Your answer to any question related to problem-solving should revolve around demonstrating the course of action you would take to solve specific problems. For example, the interviewer might ask you about your thoughts on an enterprise resource planning (ERP) system upgrade. This gives you an opportunity to show you have the skills to support the project and assist with the upgrade.

Doing your homework is key to putting your best foot forward in this situation. Look at the job description and learn all you can about the organization’s future plans from the news, their website and social media.

Creating Value With Your Skills

Tech giants like Google and Facebook have been known to put candidates through the ringer during interviews, asking them complex problem-solving questions and even riddles. There’s no way to know if you’ll get asked similar questions, but in any case, you can expect to encounter questions designed to test your analytical skills.

You might be asked to reflect on a hypothetical situation and identify business risks, capture insights and provide solutions to optimize business operations. Again, preparation is key here. Research what the company does, what skills their employees have and even what their corporate culture is like.

What Are Your Soft Skills?

While there has been a great deal of talk on the core skills of a Salesforce business analyst, soft skills or transferable skills often don’t get the appreciation they deserve. Don’t underestimate the value of being organized, having strong interpersonal skills, and being a great communicator. Employers want to know if a candidate can mesh with their team, and maybe even lead one someday.

Are you looking for a new Saleforce Career?

For more tips and tricks on Salesforce, be sure to follow this blog. If you need help looking for jobs in the tech and IT industry, let The Crevalle Group connect you with our wide network of local employers to expedite your job search.


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